The casino player has had a reduction in free play and any comps available, even when reviewing that the visits recently were slightly not as often, but playing for hours on end. Going together, one to the casino floor and the other to the bourbon and brew is the standard procedure for a visit. They need to get their act together before they lose ALL of their good employees. I don't go there for the free stuff, but they have certainly gone downhill in the last 6 months. I felt like I was in 1st grade again and was embarrassed for them. In disbelief I asked him in a nice way what I was supposed to do with a sticker. Thinking it had a number or code on it for a cash drawing I asked him what I need to do. I asked the guy what I won, and he said with excitement I just won a sticker. I spun the wheel and won a sticker about the size of a quarter. Not sure why I got the prize spin but figured it was because I was top tier at one time and was there 2-3 days a week. They were celebrating their 16-year anniversary and had a spin to win a prize. The most insulting act came this last weekend. But the good side is now I don't put any $$ in those machines on the way out so I feel they are doing me a favor. The $5 free play is a slap in the face and would rather get none. In the last 6 months I went from $35 twice a week to $5 once. As far slots, I don't play a lot but will drop a $100 in on my way out most nights. I was told they are trying to get rid of the 'riffraff play' but I believe they are losing the good players instead. It's so bad at times that you can get to a table with no one else playing. I enjoy craps but they continue to raise the stakes to where they are losing regular players. Management needs a lesson on customer service. I would give the staff an A+ grade but the upper The only reason is the 35-minute drive from my house. I would consider myself a regular customer.

Presque isle downs and casino address